Subject: Re: [#2430444] - inbound call for 9649322563
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Fri, 23 Apr 2021 04:58:11 -0700 (MST)

Hi Jessie, 

Thank you for your feedback. 

However, this is an Inbound call ticket and the agent who is escalating is from Crystel back office. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Friday, April 23, 2021 5:15:51 PM 
Subject: FW: [#2430444] - inbound call for 9649322563 

Hi All, 

Why is the agent still emailing the store directly? 

I have sent an email last time that any thing related to CP has to be shared to the SPOC only. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Splash Moe <[email-masked]> 
Sent: Friday, April 23, 2021 3:04 PM 
To: Centrepoint Mall Of The Emirates <[email-masked]> 
Cc: Olfat Hussein <[email-masked]>; Bopaiah Monnappa <[email-masked]>; Kara KathrinePineda <[email-masked]> 
Subject: FW: [#2430444] - inbound call for 9649322563 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 23, 2021 2:56 PM 
To: Splash Moe < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2430444] - inbound call for 9649322563 

External email sender, please take precaution. 

Dear team, 
Kindly check the order ID below and confirm if the shipment is ready for pickup. 

Order ID: 9649322563 
AWB: 964932256310880001 
Store code: Splash21005 

Best regards, 
Nimer Alhirsh 
[ mailto:[email-masked] | [email-masked] ] 

On Tue, 20 Apr at 9:20 PM , Syela_21 < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hello team 

Can you please check if the order has arrived or not ? because the customer didn't receive any text message, , Kindly check that please. 

Order number : 9649322563 

Customer phone number : +971558365836 

Tracking ID : 964932256310880001 

Code ID : 

SPLASH Splash21005 

Best regarad 

2430444:1125156 
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