Subject: Re: Refund Not Processed/ 9635487962
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: vaibhav ohri <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Dipesh Regmi <[email-masked]>, Ashish Karini <[email-masked]>, anwar panery <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, PRINCE MALIK <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Fri, 23 Apr 2021 02:28:17 -0700 (MST)

Hi Team, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "vaibhav ohri" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "Ashish Karini" <[email-masked]>, "anwar panery" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "PRINCE MALIK" <[email-masked]>, "ALL DXB DOM Banks E-Commerce" <[email-masked]> 
Sent: Saturday, April 10, 2021 8:49:41 PM 
Subject: Re: Refund Not Processed/ 9635487962 

Hi Team, 

Regarding the AWB RP021521001773 the shipment was collected from the customer on 16th of Feb and till now not submitted to the WH, 

Please note that the customer is chasing us for the refund so we request you to submit the shipment to the customer ASAP. 

Regards 
shakeeb 

From: "prince malik" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, April 10, 2021 5:29:21 PM 
Subject: Refund Not Processed/9635487962 

Hi Team, 

Kindly do the needful asap. 

Problem Statement: Refund Not Processed 
Order Date : Feb 14, 2021 
Order ID: 9635487962 
Tracking ID: RP021521001773 
RMA: 1000533050 
Assistance Required: Need refund for customer. 
Issue Description: Return request was made on 15 Feb, 2021 However as per LMG website the order is with the shipper on 16 Feb, 2021. Kindly deliver the return items to the WH so that they can process the refund. 

Regards, 
Prince