Subject: Re: Twice deduction issue-6279170027
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, KISHAN SINGH <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 22 Apr 2021 05:02:00 -0700 (MST)

Hi Team, 

Kindly assist to investigate and refund the double deduction which customer has reported for the order number: 6279170027. 

Bank statement attached, card number, authorisation code below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "KISHAN SINGH" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, April 18, 2021 7:01:52 PM 
Subject: Twice deduction issue-6279170027 

Hello, 

Order no- 6279170027 
Please refer the below details: 

1.Amount Deducted: SAR 159.00 
2. Date of Deduction: 02/03/2021 
3. Customer's Email address: [ mailto:[email-masked] | [email-masked] ] 
4. Card number from which it has been deducted: 4283310113775111 
5. Authorization code: 678951 
6. Reference number of transaction: Not available 
We have asked several times for transaction number but customer do not have. 

Thanks & Regards 

Krishan