Subject: Re: Order not placed - Ticket ID 2188002
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: malik ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, PRINCE MALIK <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 22 Apr 2021 02:59:31 -0700 (MST)

Hi Team, 

Please help to close the below case. 

The customer is complaining that he has made a payment of SAR 223.00 on Mar 04, but we are unable to see any orders. 

The payment was done thru Apple Pay from the card - 4550 3600 0447 5129. 

Regards, 
Manish 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "PRINCE MALIK" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, April 11, 2021 8:19:27 PM 
Subject: Re: Order not placed - Ticket ID 2188002 

Hi Malik, 

Any update ? 

Regards 
Shakeeb 

From: "Seeta Seeta" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "prince malik" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, April 3, 2021 2:57:25 PM 
Subject: Re: Order not placed - Ticket ID 2188002 

Hi Malik, 

Kindly advise in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "PRINCE MALIK" <[email-masked]> 
Sent: Saturday, 3 April, 2021 14:54:23 
Subject: Order not placed - Ticket ID 2188002 

Hi team, 

The customer is complaining that he has made a payment of SAR 223.00 on Mar 04, but we are unable to see any orders. 

The payment was done thru Apple Pay from the card - 4550 3600 0447 5129. 

Please find attached the images and screenshots shared by the customer. 

Kindly assist with the refund. 

Regards, 
Nikhil