Subject: RE: Transfer: My Credit to Knet - 8245511194
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Sohaib Ahmed <[email-masked]>
Date: Tue, 20 Apr 2021 16:56:09 +0000

@Mohamed Shabaz Khan<mailto:[email-masked]>

Need your approval to remove my credit points worth KWD 11.9 and refund as K-net.

This is the customer’s 5th order with us.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Tuesday, April 20, 2021 11:43 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Sohaib Ahmed <[email-masked]>
Subject: Re: Transfer: My Credit to Knet - 8245511194

External email sender, please take precaution.
Hi Team,

Please advise on the below customer's request.

Concept: HOMECENTRE

Thank you for you help.

Regards,
Manish
________________________________
From: "Sohaib Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 1:13:38 PM
Subject: Refund approval - 8245511194

Hi Team,

Problem Statement: Refund approval

Order Date : Mar 26, 2021
Order ID: ​8245511194
Amount: KWD 11.9

Assistance Required: Need Refund approval

Issue Description: The refund has been initiated to customer on his my credit wallet now customer request us to refund back to the same payment method has been paid from "Knet".
​
kindly check the case and do the needful.

Regards,
Sohaib

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