Subject: RE: Not Marked as NDR/9649577027
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, PRINCE MALIK <[email-masked]>
Date: Tue, 20 Apr 2021 16:55:13 +0000

@Manish Kumar<mailto:[email-masked]>

Raised to tech REQ0263875

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Tuesday, April 20, 2021 11:13 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; PRINCE MALIK <[email-masked]>
Subject: Re: Not Marked as NDR/9649577027

External email sender, please take precaution.
Hi Team,

Below order has been marked as RTO on 3/31/2021 as per the tracking status on Fareye, the order has not been marked as NDR on Hybris.

Kindly assist us to get it marked as NRD so that the refund can be processed for the same.

Problem Statement: Not Marked as NDR
Order Date: ​09 Apr, 2021
Order ID: ​9649577027
Tracking ID: ​ FP041021000269
Assistance Required: Marked as NDR

Regards,
Manish

________________________________
From: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 10:12:46 AM
Subject: Not Marked as NDR/9649577027

Hi Team,

Problem Statement: Not Marked as NDR
Order Date: ​09 Apr, 2021
Order ID: ​9649577027
Tracking ID: ​ FP041021000269
Assistance Required: Marked as NDR
Issue Description: The order has been returned back to our warehouse but still status not marked as NDR so please update the status so refund can be initiate.

Regards,
Prince

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