Subject: Re: BABYSHOP TEAM damaged item ///6280308490
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Apr 2021 00:22:51 -0700 (MST)

Hi Team, 

Kindly advise on the below concern as the customer is claiming that he had received the damaged item and shared the images for the same. 

Problem Statement: Damaged Item Received 

Order Date : 05/03/2021 

Order ID: 6280308490 
Tracking ID: 16155576280308490 

Assistance Required: Please check if we can arrange a return/exchange for this item. 

Issue Description: Customer emailed us informing that he/she received the item on 22/03/2021 but the item which they received is damaged, as the wood is broken at the corner, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, April 19, 2021 11:08:38 AM 
Subject: Re: BABYSHOP TEAM damaged item ///6280308490 

Hi Team, 

Problem Statement: Damaged Item Received 

Order Date : 05/03/2021 

Order ID: 6280308490 
Tracking ID: 16155576280308490 

Assistance Required: Please check if we can arrange a return/exchange for this item. 

Issue Description: Customer emailed us informing that he/she received the item on 22/03/2021 but the item which they received is damaged, as the wood is broken at the corner, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Shafeeque