Subject: RE: Transfer not done 2000956250
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, MOHAMMED FAHIM <[email-masked]>
Date: Mon, 19 Apr 2021 14:52:24 +0000

Hi Manish,

Customer requested to reactivate my credit points.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Monday, April 19, 2021 6:04 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; MOHAMMED FAHIM <[email-masked]>
Subject: Re: Transfer not done 2000956250

External email sender, please take precaution.
Hi Team,

Please assist us to get an update on the Hybris ticket id - 00120029.

Order Date: Feb 11, 2021
Order ID:  2000956250

Thank you for your help.

Regards,
Manish

________________________________
From: "MOHAMMED FAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 5:50:43 PM
Subject: Transfer not done 2000956250

Hi Team,

Problem Statement: Transfer not done

Order Date: Feb 11, 2021

Order ID:  2000956250

Assistance Required: Transfer ASAP

Issue Description: Bank details updated in hybris with the ticket id 00120029 on 13/3/2021 but transfer not done yet.
Kindly look into the issue and transfer asap.

Regards,
Fahim

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Subject: RE: Reactivate my credit approval - 2000956250 -
From: Malik Ismail <[email-masked]>
To: Ehab Hdaib <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, ccbackoffice <[email-masked]>
Date: Wed, 7 Apr 2021 05:26:09 +0000

Hi Ehab,

My credit re-activated. Please close the case.

Regards,

Malik

From: Ehab Hdaib <[email-masked]>
Sent: Sunday, March 28, 2021 9:38 PM
To: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; ccbackoffice <[email-masked]>
Subject: Reactivate my credit approval - 2000956250 -

External email sender, please take precaution.

Dear team,

Kindly check Jira ticket below as we have requested to reactivate the MC again but they ask us to get an approval from the finance team regard that .

Order: 2000956250

Jira ticket : REL-138050

RMA : 1000539785

Amount  : 512 EGP

Please FYKA.

thank you in advance.

Best Regards,

Ehab Hdaib

Back Office | Crystel

[email-masked]<mailto:[email-masked]>