Subject: RE: Bank transfer not processed- 6250646432
From: Jessie Caparas <[email-masked]>
To: Mohammed Athar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, MOHAMMED FAHIM <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 19 Apr 2021 14:47:04 +0000

Thanks @Mohammed Athar<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar <[email-masked]>
Sent: Monday, April 19, 2021 2:36 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; MOHAMMED FAHIM <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Bank transfer not processed- 6250646432

Hi Jessie,

The refund is done.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 13, 2021 4:13 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank transfer not processed- 6250646432

@Mohammed Athar<mailto:[email-masked]>

Can you please assist on this?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 7:48 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank transfer not processed- 6250646432

External email sender, please take precaution.
Hi Team,

Please assist to process the remaining SAR 96 to customer's account. Customer returned 2 items in this order both worth SAR 96 each, total amount of My Credits removed was SAR 192.
Bank Transfer ticket ID: 07925138

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED FAHIM" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 4:16:55 PM
Subject: RE: Bank transfer not processed- 6250646432

@Apoorv Joshi<mailto:[email-masked]>

Finance will be working on it.

In the meantime, please give it sometime as finance team has some internal concerns that needs to be sorted out.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 14, 2021 1:09 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank transfer not processed- 6250646432

External email sender, please take precaution.
Dear Athar,

Customer has shared the correct IBAN at this time: SA3865000000256358245001

Please assist to process the same further on priority. Case pending since 2020.

Thank you for your help!

Regards.
Apoorv
________________________________
From: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED FAHIM" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 7, 2021 10:11:00 PM
Subject: RE: Bank transfer not processed- 6250646432

Hi Team,

The refund is pending due to incorrect IBAN provided in the ticket.

Email already sent to get the correct IBAN.Once the correct IBAN is received will process the refund on priority.As per the ticket the amount to be refunded is SAR 96 only.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 7, 2021 6:43 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; mohammed fahim <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank transfer not processed- 6250646432
Importance: High

@Mohammed Athar<mailto:[email-masked]>

Kindly check please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 7, 2021 10:19 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; mohammed fahim <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Bank transfer not processed- 6250646432

External email sender, please take precaution.
Hi Team,
Order created: 02/12/2020
Order ID:  6250646432
Hybris ticket: 07701008

Please assist regarding the below bank transfer as the case is pending since Dec 22nd 2021.

Please note that 192 SAR has been removed from the customer's my credit  (PFB Jira tickets)
https://landmark.atlassian.net/browse/REL-132556<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-132556&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9ea2b825c00f4cc85eaf08d9031eec15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544253617375982%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M4hGsuMA%2Fq7PCWpJQtvS39Cz7LuH2K5nf5Mq8h6p40s%3D&reserved=0>
https://landmark.atlassian.net/browse/REL-131244<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-131244&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9ea2b825c00f4cc85eaf08d9031eec15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544253617375982%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Oa99YoqcYdcYD9Irqr0ab%2FwdeLInCxyJb9qplT0lcok%3D&reserved=0>
and the bank details have been updated.

The customer is chasing us constantly for the bank transfer. Please assist.

Regards
Shakeeb

________________________________
From: "mohammed fahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 4:49:36 PM
Subject: Bank transfer not processed- 6250646432

​Hi Team,

Problem Statement: Bank transfer not processed

Order created: 02/12/2020
Order ID:  6250646432<callto:6259047168>
Hybris ticket: 07701008

Assistance Required: Process transfer

Issue Description: As per customer request "My credit" deleted and bank details updated, then a ticket created on 03/01/21 in hybris but still the transfer of the amount SAR 96 not processed.Kindly do the needful.

Regards,
Fahim

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9ea2b825c00f4cc85eaf08d9031eec15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544253617385967%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BeVmTez2zIzGaNnlhsU9HGTcyFqdLpgQ1HGmFOtSaiE%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9ea2b825c00f4cc85eaf08d9031eec15%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544253617395963%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1%2Fss1ZS469GNr16N1AJ95KSXIGWGV8ARjmmRm%2Fe%2Bhu0%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com