Subject: RE: Offer issue/ 9645286137
From: Jessie Caparas <[email-masked]>
To: Sonakshi Hota <[email-masked]>, Wajeeha Arshi <[email-masked]>, Faraz Lohani <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sudheesh Sreedharan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, PRINCE MALIK <[email-masked]>
Date: Mon, 19 Apr 2021 11:07:45 +0000

This is noted @Sonakshi Hota<mailto:[email-masked]>

@Apoorv Joshi<mailto:[email-masked]>

Please go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sonakshi Hota <[email-masked]>
Sent: Monday, April 19, 2021 10:06 AM
To: Jessie Caparas <[email-masked]>; Wajeeha Arshi <[email-masked]>; Faraz Lohani <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sudheesh Sreedharan <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; PRINCE MALIK <[email-masked]>
Subject: RE: Offer issue/ 9645286137

Hi Jessie,
Kindly get the free gift delivered to customer. If she doesn't want the gift, we can offer 50AED worth voucher.
Gift price- 50 AED
Product link for free gift: https://www.centrepointstores.com/ae/en/Beauty/Perfumes/Men%27s/LIFESTYLE-Mont-Blanc-Lady-Emblem-Perfume-and-Body-Lotion-Set/p/163432405<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fae%2Fen%2FBeauty%2FPerfumes%2FMen%2527s%2FLIFESTYLE-Mont-Blanc-Lady-Emblem-Perfume-and-Body-Lotion-Set%2Fp%2F163432405&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5f0d4be911974594ddbd08d902f9380c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544091669031008%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LZKBRN7PX7VJXQIQAn%2BYWtnbgSYhMDqBibRdfxmGk%2Bg%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 18, 2021 10:09 AM
To: Sonakshi Hota <[email-masked]<mailto:[email-masked]>>; Wajeeha Arshi <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sudheesh Sreedharan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: RE: Offer issue/ 9645286137
Importance: High

@Wajeeha Arshi<mailto:[email-masked]> @Sonakshi Hota<mailto:[email-masked]>

The customer got the order March 26 and still qualifies for it.

What can be done for this customer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sonakshi Hota <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 6:14 PM
To: Wajeeha Arshi <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sudheesh Sreedharan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: RE: Offer issue/ 9645286137

Hi Waheeja,
The promo was already deactivated since 31st March 11am and badges were also called off at same time.
We have stock for the  GWP

From: Wajeeha Arshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 3, 2021 6:12 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sonakshi Hota <[email-masked]<mailto:[email-masked]>>; Sudheesh Sreedharan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: RE: Offer issue/ 9645286137

@Sonakshi Hota<mailto:[email-masked]> @Sudheesh Sreedharan<mailto:[email-masked]> Can you plz look into this please. Is the promo deactivated or there is no stock?

Thanks
Wajeeha

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 03, 2021 5:22 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wajeeha Arshi <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: RE: Offer issue/ 9645286137

Hi @Wajeeha Arshi<mailto:[email-masked]>,

Please assist in the above-mentioned order the customer was supposed to receive a free gift on purchase of 299+ order as per the screenshot attached but she did not receive anything, and she is complaining.
Kindly assist for further action.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 2, 2021 2:16 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Offer issue/ 9645286137

External email sender, please take precaution.
Hi Team,

Kindly assist loop the concerned team as per the promotional offer the customer was supposed to get free gift with perfumes for the purchase AED 299+ however has has only item not the free gift.

Order number: 9645286137
Item name: 162971473 - Christian Dior women - Eau de Parfums for women Miss Dior by Christian Dior - 100 ml
Cost: AED 459.00

Concept: Lifestyle

For reference see the attachment and advise.

Thank you for your help.

Regards,
Manish

________________________________
From: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 1, 2021 3:00:25 PM
Subject: Offer issue/ 9645286137

Hi Team,

PFA

Ticket:2306097

Order number: 9645286137

The customer is complaining about that he/she didn't received any free gift as it's mentioned on our website. Kindly look into this and do the needful.

Regards,
Prince

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