Subject: Re: Return Issue - 7444289448
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Abhimanyu Goyal <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 19 Apr 2021 02:23:27 -0700 (MST)

Hi Jessie, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Abhimanyu Goyal" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, April 18, 2021 11:37:47 AM 
Subject: RE: Return Issue - 7444289448 

[ mailto:[email-masked] | @Abhimanyu Goyal ] 

We are not getting timely responses for child ticket escalations. 

Please check and update child ticket ID 2336556 urgently. 

This was escalated April 1 st however no reply. 

Response time for such escalations should be within 12 hours. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, April 16, 2021 6:47 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Return Issue - 7444289448 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 7444289448 

AWB: RP0323210002378 

Customer is reporting that the following item was collected from him on March 26, 2021: 162949248 - - Textured Sneakers with Lace-Up Closure. As per tracking the items are not collected, as per oracle we have not received anything. As per WH under child ticket: 2336556 we have received no update in 15 days from them. 

Item refund value is BHD 6.9, customer does not have any return receipt or return tracking. 

Please advise. Thank you for your help! 

Regards, 

Apoorv 
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