Subject: Order not delivered (NDR)
From: Mayar Mayar Nasser <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 19 Apr 2021 02:11:30 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (NDR) 

Order Date : Jul 7, 2020 
Order ID: 6206773804 
Tracking ID: 620677380422999991 
Assistance Required: Need Urgent update. 

Issue Description: The order was placed on Jul 7, 2020,. Now as per hybris the status is still in ready to shipped. Kindly check and assist us to mark the order as NDR, so we would be able to process the refund for customer asap. after contacting the Fareye team no action has been taken.Kindly do the needful. 

Thank you for your help. 

Regards, 
Fatma Maher.