Subject: Re: Refund not processed for the NDR order // 6273812959
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>
Date: Mon, 19 Apr 2021 01:31:05 -0700 (MST)

Hi Team, 

Please check if there is any update on the incident id - INC1029424, as the refund has still not been processed. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, April 18, 2021 9:46:57 AM 
Subject: Refund not processed for the NDR order // 6273812959 

Hi Team, 

Problem Statement: Refund not processed for the NDR order 
Order Date: Feb 14, 2021 
Order ID: 6273812959 
Tracking ID: Z3176593 
INC ID : INC1029424 
Child ticket: 2404366 

Assistance Required: Need urgent Refund 

Issue Description: As per the tracking we can see that the order has been returned to our warehouse on 04/03/2021. However, the refund still not processed. 

Please check and process the refund. 

Thank you for your help 

Regards,