Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Mon, 19 Apr 2021 06:44:18 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

S

On it

Seeta Kunwar

J

Hi Team

Jessie Kathleen Go Caparas

J

our resolution time for chat is always high

Jessie Kathleen Go Caparas

J

whats happening

Jessie Kathleen Go Caparas

J

we also have less resolved emails yesterday and resolution time is a little higher

Jessie Kathleen Go Caparas

S

Hi Jessie

Seeta Kunwar

S

Jessie Kathleen Go Caparas

our resolution time for chat is always high

Apologies for and will improve the resolution time

Seeta Kunwar

S

Jessie Kathleen Go Caparas

we also have less resolved emails yesterday and resolution time is a little higher

Yesterday all the level 0 agents were on off because of the lockdown in noida

Seeta Kunwar

J

Seeta Kunwar

Yesterday all the level 0 agents were on off because of the lockdown in noida

lets push the team to close and action the max # of emails.

Jessie Kathleen Go Caparas

J

Seeta Kunwar

Apologies for and will improve the resolution time

yes please look into this. resolution SLA is always between 11-13mins

Jessie Kathleen Go Caparas

S

Sure will do that

Seeta Kunwar

Join the conversation now

Collaborate on the go!

|

Please do not reply to this email as it is automated and cannot be responded to.

powered by Freshconnect, Freshworks Inc.