Subject: Re: RE: Refund needed 9636188553
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Apr 2021 00:20:35 +0000

Dear Vishwajeet,      Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/76c384cd5e5a6508fb536d8026da54ba5187d65168445997245026e7c93dfa70 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Ayushi Singh, Technical Engineer   FarEye- Enabling Digital Logistics      Call: +91 7065956595                  
                           
                            On
                            Sun, 18 Apr at 11:20 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 
   
 We are waiting for your response. Please confirm requested status change so that we can proceed accordingly 

   

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/76c384cd5e5a6508fb536d8026da54ba5187d65168445997245026e7c93dfa70 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

  
 Thanks and Regards, 

Anjali Jha Technical Engineer | FarEye

   
  
Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

  

                            On
                            Fri, 16 Apr at 12:36 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 
   
 Please approve for the requested status update so that we can proceed accordingly. 

   

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/76c384cd5e5a6508fb536d8026da54ba5187d65168445997245026e7c93dfa70 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

  
 Thanks and Regards, 

Anjali Jha Technical Engineer | FarEye

   
  
Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

  

                            On
                            Fri, 16 Apr at 12:31 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 @FarEye Support 

 

 Can we please publish this order as RTO? 

 

 SD001190135 

 Order ID 9636188553 

 Time stamp 15/3/2021 at 3:19:00 PM. 

 

 
@Vishwajeet Singh for your approval please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Apoorv Joshi <[email-masked]>  
Sent: Thursday, April 15, 2021 6:08 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta
 <[email-masked]>; Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]> 
Subject: Re: Refund needed 9636188553 

 

   

External email sender, please take precaution.

 

 
 Hi Jessie, 

 

   

 
 As per shipa the order is already returned. Please find attached the time stamp shared with us by Shipa. 

 

   

 
 Please look into this and assist to get the order status updated to NDR and refund processed. Case pending from Feb 2021. 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

   

 

 
 
From:
"Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>,
 "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Saturday, April 10, 2021 11:38:46 AM 
Subject: RE: Refund needed 9636188553

 

  

 
 
 @Apoorv Joshi 

   

 Checking further with SHIPA 

   

 
 
Thank you and Kind Regards,

 
 
Jessie Caparas

 
 
T: +97145172087

 

 

 
 
From: Apoorv Joshi <[email-masked]>
 
Sent: Thursday, April 8, 2021 1:41 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>;
 Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>;
 Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]> 
Subject: Re: Refund needed 9636188553

 

   

 
External email sender, please take precaution.

 

 
 
Hi Jessie,

 

 

 

 
 
Please check and advise on the below case. Thank you for your help!

 

 

 

 
 
Regards,

 

 
Apoorv

 

 

 

 

 
 
From:
"Manish Kumar" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>,
 "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Sunday, March 28, 2021 6:28:55 PM 
Subject: Re: Refund needed 9636188553

 

 

 

 

 
Hi Jessie,

 

 

 

We have raise it to Shipa team twice from FD and we have received the same response both time.

 

 

 

For reference see the attachment and advise.

 

 

 

Thank you for your help.

 

 

 

Regards,

 

 
Manish

 

   

 

 
From:
"jessie caparas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>,
 "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "JUHI GOEL" <[email-masked]> 
Sent: Sunday, March 28, 2021 5:31:42 PM 
Subject: RE: Refund needed 9636188553

 

 

 
 
 @Manish Kumar 

   

 Have you checked with courier partner SHIPA? 

   

 
 
Thank you and Kind Regards,

 
 
Jessie Caparas

 
 
T: +97145172087

 

 

 
 
From: Manish Kumar <[email-masked]>
 
Sent: Sunday, March 28, 2021 1:21 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran
 <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>;
 Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]> 
Subject: Re: Refund needed 9636188553

 

   

 
External email sender, please take precaution.

 

 
 
Hi Team,

 

 

 

 
 
As per the Shipa team, the shipment has been returned to the warehouse however it is not reflecting the same on tracking status. 

 

 

 

 
 
The agent already escalated to Fareye team to get the order status marked as NDR however as per the response it need to be marked as RTO from the courier team first.

 

 

 

 
 
Kindly assist us on the same.

 

 

 

 

Order Date : Feb 17, 2021

 

 
Order ID: 9636188553

 

 
Tracking ID: SD001190135

 

 

 

 
 
Thank you for your help.

 

 

 

 

Regards,

 

 
Manish

 

 

 

 

 
 
From:
"JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, March 28, 2021 1:43:08 PM 
Subject: Refund needed 9636188553

 

 

 

 

Please take a look at ticket #2122707 
 
Hi Team,

 

 

 

 
 
Problem Statement : No RMA created, however the items are returned back to warehouse as per the courier team. 
 
Assistance Required: Status Update ( NDR of order needed) 
 
Order Date : Feb 17, 2021 
Order ID: 9636188553 
Tracking ID: SD001190135 
 
There is no RMA in hybris however the courier has returned the order already. Kindly update so that we can ask the warehouse for the refund. 
 
Regards, 
Juhi

 

 

 

 

 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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