Subject: Re: RE: Order status not update: Order Number: 9651369236
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Apr 2021 19:47:15 +0000

Dear Akshay,     As per your concern, we have checked the shared order and found that the 'Delivered' status has already been updated. Below sharing the request payload and response for your reference.     Request Body     {   "customer_shipment_id": "965136923699990001",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2021-04-16 10:02:18",   "entry_type": "Hybris",   "order_id": "9651369236",   "chargeable_weight": "0.91",   "scac": "LMG",   "seller_organization_code": "LMG_UAE",   "ship_node": "9999000",   "tracking_id": "FP041621000414",   "reference_number": "FP041621000414" }     Response Body     {"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b303120201a3476603210c825"}}  ​   You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5dc15aab70df45307039b75c22ab263657b0e3de0f123621d9d8296193646c1e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Ayushi Singh, Technical Engineer    FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Mon, 19 Apr at 12:40 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Akshay, 
   
 Greeting from FarEye! We have received your concern regarding status update. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same. 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5dc15aab70df45307039b75c22ab263657b0e3de0f123621d9d8296193646c1e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
  Ayushi Singh, Technical Engineer
 
  FarEye- Enabling Digital Logistics

  Call: +91 7065956595  

  

 

  

  

                           
                            On
                            Mon, 19 Apr at 12:20 AM
                            ,  Akshay Berry <[email-masked]>  wrote:
                             
 Looping 
@FarEye Support Please push the status to Hybris as delivered. 

 

 Order Number: 9651369236 

 AWB - FP041621000414 

 

 
@Vishwajeet Singh Please approve. 

 

 Regards, 

 
 Akshay Berry 

 Email: 
[email-masked] 

 T: +971 4 5172125 

 

 

 
From: Jessie Caparas <[email-masked]>
 
Sent: Sunday, April 18, 2021 7:25 PM 
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Order status not update: Order Number: 9651369236 

 

   
 
 @Akshay Berry 

 

 Please check on this. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Manish Kumar <[email-masked]>
 
Sent: Sunday, April 18, 2021 10:11 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Order status not update: Order Number: 9651369236 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Problem statement - Order has been delivered to the customer however as per Hybris it is still in progress and shipped. 

 

   

 
 Case id - 2416835 

 
 
 ​ 

 
 
 Order Number: 9651369236 

 
 
 Order Created: 4/16/2021 

 
 
 AWB - FP041621000414 

 

   

 
 Assistance: Kindly mark the order status as delivered. 

 
 
 ​ 

 
 
 Regards, 

 
 
 Manish 

 

 
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