Subject: Re: Missing item/ Refund approval 9645229083
From: Shakeeb Arsalan <[email-masked]>
To: muzahir abbas <[email-masked]>, ashish karini <[email-masked]>, anwar panery <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, mohammed fahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 18 Apr 2021 05:58:06 -0700 (MST)

Hi Team, 

Need assistance on the issue below. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "muzahir abbas" <[email-masked]>, "ashish karini" <[email-masked]>, "anwar panery" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "mohammed fahim" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 30 March, 2021 12:49:59 
Subject: Re: Missing item/ Refund approval 9645229083 

Hi Team, 

AWB: FP032621000370 
Please advise if you have delivered the order fully, as the customer is chasing us for the following item 162056739 - - Juniors Roadstar Baby Buggy, and saying that the courier partner did not deliver it. 

Regards 
Shakeeb 

From: "mohammed fahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, March 29, 2021 10:36:07 AM 
Subject: Missing item/ Refund approval 9645229083 

Hi Team, 

Problem Statement: Missing item 
Order Date : Mar 25, 2021 

Order ID: 9645229083 
Tracking ID; FP032621000370 

Missing item ID ; 162056739 - - Juniors Roadstar Baby Buggy, value; AED239.00 

Assistance Required: Need to investigation with the relevant team, 

Issue Description: The customer placed order for 2 items and 2 items have been shipped from our end, but he received only 1. According to customer when he asked driver about the item he replied it will be delivered next day but he did not received the item yet. 

Customer History; It was first order of the customer. 

Regards, 
Fahim