Subject: WWD WRONG ITEM delivered 963905338
From: "Mohd. Elbadri" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sun, 18 Apr 2021 05:09:13 -0700 (MST)

Hi Team 

Problem Statement: WWD WRONG ITEM delivered 

Order Date : Mar 2, 2021 

Order ID: 963905338 
Tracking ID: 16066559639035338 
Assistance Required: wrong color Item Received 

Issue Description: Customer emailed us informing that he/she received the item on 3/10/21 1:44 PM but the item which they received is not the same color he has ordered from website he said his order is dark brown and he received another white brown , customer also provided us the picture of wrong item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Elbadri