Subject: RE: WWD Damaged Item: Order ID: 8235127903
From: Sachin Maheshwari <[email-masked]>
To: Manish Kumar <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Sun, 18 Apr 2021 05:24:07 +0000

Hi team,

Pls arrange for return.

Regards,
Sachin

From: Manish Kumar <[email-masked]>
Sent: Friday, April 16, 2021 12:18 PM
To: Midhun Madhu <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Elharith Elsiddig <[email-masked]>
Subject: WWD Damaged Item: Order ID: 8235127903

External email sender, please take precaution.
Hi Team,

Problem Statement:  WWD DAMAGED ITEM

Case id - 2238848

Order Date : Feb 12, 2021
Order ID: 8235127903
Tracking ID: 15992588235127903

Item ID: 162010613
Item cost: KWD 65.40

Assistance Required: Damaged Item Received
Issue Description: Customer emailed us informing that he received the item on 3/2/21 but the item which they received is damaged, customer also provided us the picture of damaged item.
Now customer is asking for return and  exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Manish
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