Subject: RE: WWD DAMAGED ITEM: Order ID: 9618311154
From: Sachin Maheshwari <[email-masked]>
To: Babyshop Home Delivery <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>
Date: Sun, 18 Apr 2021 05:09:05 +0000

Pls to return & refund.

Regards,
Sachin

From: Babyshop Home Delivery <[email-masked]>
Sent: Saturday, April 17, 2021 7:40 AM
To: Manish Kumar <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>
Subject: RE: WWD DAMAGED ITEM: Order ID: 9618311154

Dear team,

We have already attended below given order for fixing on 04-Apr-2021 but as per delivery team customer want to return the item.

Please advice on it.

Pankaj Giri|Rajesh Lama
Babyshop |COD Operations – Non Home |
P.O. Box 17155 | Dubai, United Arab Emirates |
Direct : +9714 809 4839 | Mobile : +971564772613 |+971543097510 |+971544764797 |
E-mail: [email-masked]<mailto:[email-masked]>|www.landmarkgroup.com |

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 16, 2021 3:54 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>
Subject: WWD DAMAGED ITEM: Order ID: 9618311154

External email sender, please take precaution.
Hi Team,

Kindly update on the below concern as we have not received  any update on FD for the same.

Problem Statement:  WWD DAMAGED ITEM

Order Date : Nov 28, 2020
Order ID: 9618311154
Tracking ID: 15273029618311154
Item ID: 161946238 - - Huffy Parkside Bike with Padded Seat - 27.5 inches
Assistance Required: Damaged Item Received

Issue Description: customer called at call centre several times and after getting no response he mailed us and informed about the item damaged parts. We have also asked for the images but as per customer it is not visible with eyes. Kindly please contact the customer on +971501237840 for checking the fault. Customer is mailing us again and again for update.

Regards,
Manish
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