Subject: Re: Re: Order status update // 6295311081
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Apr 2021 03:48:42 +0000

Dear Shakeeb,     As nothing is pending from our end, we are proceeding with the ticket # 211402 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.       After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7f976c5bf0d164fd18678f49c02766b0ef1b07d0e94a9b80072d6aadb890051e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.      Thanks and Regards,       Aseem Mathews   Technical Engineer | FarEye   Call: +91 70-6595-6595|| www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Fri, 16 Apr at  8:25 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Shakeeb, 
   
 This is to inform you that we have checked and found that the order status is already updated as Delivered. Below is the Response JSON. 
   
 {   "customer_shipment_id": "629531108122999991",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2021-04-13 15:07:16",   "entry_type": "Hybris",   "order_id": "6295311081",   "chargeable_weight": "1.0",   "scac": "LMG",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "FP0412211000692",   "reference_number": "FP0412211000692" } 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7f976c5bf0d164fd18678f49c02766b0ef1b07d0e94a9b80072d6aadb890051e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
  Thanks and Regards, 

Skand Singh Technical Engineer | FarEye

   
Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Fri, 16 Apr at  8:01 PM
                            ,  Shakeeb Arsalan <[email-masked]>  wrote:
                             
 Hi Team,  Please update the status of the order on hybris as the order was delivered to the customer on Apr 13th  

 
 
From: "Mohammad Shafeeque" <[email-masked]> To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> Sent: Friday, April 16, 2021 8:31:01 AM Subject: Order status update // 6295311081 

 Hi Team, 
  Problem Statement :  Order status update  
  Order Date : 11/04/2021 
  Order ID: 6295311081  
  Issue Description: As per customer the order has been delivered to him . 
 Please update the status as delivered.  
  Regards, 
 Shafeeque