Subject: RE: Refund Not Processed for the rejected refund // 6286005220
From: Mohd Imran <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sat, 17 Apr 2021 10:20:11 +0000

RRN # is 107821285387

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Manish Kumar <[email-masked]>
Sent: Saturday, April 17, 2021 12:53 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Re: Refund Not Processed for the rejected refund // 6286005220

External email sender, please take precaution.
Hi Team,

Please assist us with the RRN for the below refund.

Order Date : 20/03/2021

Order ID: 6286005220
Return Tracking ID: Z2700112

Amount: SAR 254.00

Thank you for your help.

Regards,
Manish
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 11, 2021 1:24:03 PM
Subject: Refund Not Processed for the rejected refund // 6286005220

Hi Team,

Problem Statement: Refund Not Processed for the rejected refund

Order Date : 20/03/2021

Order ID: 6286005220
Return Tracking ID: Z2700112

Assistance Required:  Need urgent refund

Issue Description: The amount of SAR 254.00  is Manually refunded by payfort on 20/03/2021 ,however customer claims that he still did not receive the refund  , customer is not providing us the bank statement claiming you need to check from your end .

Please  assist us to resolve the case.

Regards,
Shafeeque

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