Subject: Re: Damaged Hand Rest - 8221710827
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: murugapandian mani <[email-masked]>, tejinder singh <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 17 Apr 2021 02:30:44 -0700 (MST)

Hi Team, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "tejinder singh" <[email-masked]> 
Cc: "murugapandian mani" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, April 16, 2021 1:17:37 PM 
Subject: Damaged Hand Rest - 8221710827 

Hi Team, 

With reference to the order number: 8221710827 
Item: 162780871 - - Jerami 3-Seater Fabric Sofa 

Customer placed this order on March 12, 2021 and the item was delivered to the customer on March 23, 2021. Customer reported on the same date i.e. March 23, 2021 that the handrest of the Sofa is broken from inside and he can not share images of the same. 

The same was escalated on March 27, 2021 but no update on this. Kindly assist to arrange technician visit for him and do the needful. 

Thank you for your help! 

Regards, 
Apoorv