Subject: Re: Refund Not Processed for the rejected refund // 6286005220
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sat, 17 Apr 2021 01:52:31 -0700 (MST)

Hi Team, 

Please assist us with the RRN for the below refund. 

Order Date : 20/03/2021 

Order ID: 6286005220 
Return Tracking ID: Z2700112 

Amount: SAR 254.00 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, April 11, 2021 1:24:03 PM 
Subject: Refund Not Processed for the rejected refund // 6286005220 

Hi Team, 

Problem Statement: Refund Not Processed for the rejected refund 

Order Date : 20/03/2021 

Order ID: 6286005220 
Return Tracking ID: Z2700112 

Assistance Required: Need urgent refund 

Issue Description: The amount of SAR 254.00 is Manually refunded by payfort on 20/03/2021 ,however customer claims that he still did not receive the refund , customer is not providing us the bank statement claiming you need to check from your end . 

Please assist us to resolve the case. 

Regards, 
Shafeeque