Subject: Damaged WWD items: Order ID: ​9641691259
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 16 Apr 2021 23:37:50 -0700 (MST)

Hi Team, 

Problem Statement: Damaged items (WWD Item) 
Order Date: ​12/03/2021 
Order ID: ​9641691259 
Tracking ID: ​16121129641691259 
Delivery Date: 16/03/2021 

Assistance Required: Need exchange or refund item 

Issue Description: The customer has received damaged item 162903827 - - Joie Roomie Glide Playard. Please find attached the images shared by the customer. 

​Kindly confirm whether the item will be exchanged or refunded. 

Regards, 
Nikhil