Subject: refund approval-6285213576
From: KISHAN SINGH <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 16 Apr 2021 22:26:08 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval 
Ticket ID: 2288077 
Child Ticket: 2342012 
Order Number: 6285213576 
Order Date: Mar 18, 2021 
AWB: 46417279344 

Missing Item IDs:(162032160 - - Juniors Horizon Baby Walker) 

Order Value:**SAR218.55 

Issue Description: Customer reported that he did not get one item. However, the total value of the missing items is SAR125.00 so we raised a Child ticket to confirm whether the item was received by WH or not and WH has confirmed that items not with them and courier has not responded. Customer is waiting for missing item. 

Missing item refund value: SAR125.00 

Customer is waiting for their refund and wants the same to be processed on priority. 

Customer History: Customer is very old and placed too many order with us. 

Assistance Required: Requesting you to please assist in getting a refund approval for this missing item so we can close this case. 

Thank you for your help! 

Regards, 
Krishan