Subject: Re: WWD wrong size ITEM No response from 3rd party 9638988433
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>, [email-masked]
Date: Fri, 16 Apr 2021 08:01:33 -0700 (MST)

Hi Team, 

Please assist regarding the below case. 

Regards 
Shakeeb 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, April 16, 2021 12:47:51 PM 
Subject: WWD wrong size ITEM No response from 3rd party 9638988433 

Hi Team, 

Problem Statement: WWD wrong size ITEM 
Order Date : Mar 1, 2021 
Order ID: 9638988433 
Tracking ID: 16012689638988433 
Item ID: Juniors Baby Mattress 
RMA: 1000730499 
Assistance Required: return request 

Issue Description: Customer emailed us informing that she received the item on 3/4/21 but the item which they recieved is not as she was expecting, customer also provided us the picture of item, that she ordered bed and matters but the mattress is not the same size of the bed and Now customer is asking for return and refund the item. We have escalated to to babyshop WWD team, but we did not receive any response from 3rd party so kindly check and assist. 

Regards, 
Fatma Maher