Subject: RE: Return/Item Description Complaint - 9641874199
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 16 Apr 2021 13:07:03 +0000

@Sachin Maheshwari<mailto:[email-masked]>

Can we take the item back?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, April 16, 2021 5:04 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Return/Item Description Complaint - 9641874199

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9641874199
Item: 162772605 - Joie - Joie 360 Car Seat

Customer reported to us that she ordered this item as the description of this item on the website mentioned that the item is suitable for child up to 36 KG but when the customer received this item it is written on the box of the item that the item is only suitable until Child up to 18KG.

Customer has not used the item and it is still inside the box. Please advise if we can go ahead and create return request for this customer.

Thank you for your help!

Regards,
Apoorv
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