Subject: WWD DAMAGED ITEM: Order ID: 9618311154
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>
Date: Fri, 16 Apr 2021 04:53:42 -0700 (MST)

Hi Team, 

Kindly update on the below concern as we have not received any update on FD for the same. 

Problem Statement: WWD DAMAGED ITEM 

Order Date : Nov 28, 2020 
Order ID: 9618311154 
Tracking ID: 15273029618311154 
Item ID: 161946238 - - Huffy Parkside Bike with Padded Seat - 27.5 inches 
Assistance Required: Damaged Item Received 

Issue Description: customer called at call centre several times and after getting no response he mailed us and informed about the item damaged parts. We have also asked for the images but as per customer it is not visible with eyes. Kindly please contact the customer on +971501237840 for checking the fault. Customer is mailing us again and again for update. 

Regards, 
Manish