Subject: RE: Refund Not Processed / 8236629984
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Fri, 16 Apr 2021 10:24:57 +0000

Will check and revert.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, April 16, 2021 2:14 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; PRINCE MALIK <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Reddy Prasad <[email-masked]>
Subject: Re: Refund Not Processed / 8236629984

External email sender, please take precaution.
Hi Team,

With reference to the order number: 8236629984
AWB: RP0227210003057

As per child ticket: 2249591, we were advised that the items are going to be returned to WH but as per online tracking the items are still with LMG and we are not receiving any further updates on this. Customer is chasing for their remaining refund.

Please look into this and assist to get the following RMA processed: 1000574050.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 5:38:07 PM
Subject: Refund Not Processed / 8236629984

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Feb 19, 2021
Order ID: 8236629984
Tracking ID: RP0227210003057
RMA: 1000574050
Assistance Required: Need refund for customer.
Issue Description: Return request was made on 27 Feb, 2021. However as per aramex website the order is with the shipper on 01 Mar 2021. Kindly deliver the return items to the WH so that they can process the refund.

Regards,
Prince

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