Subject: Late cnc: Order ID: 6283114449 Store code: MAX 60117
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Fri, 16 Apr 2021 02:11:06 -0700 (MST)

Hi Team, 

Kindly update on the below order if it is available for the customer's collection. 

Case id - 2260070 

Problem Statement: Late C&C 
Order Date: Mar 12, 2021 
Order ID: 6283114449 
Store code: MAX 60117 
Tracking Id: 628311444922999991 

Assistance Required: Need Urgent pick up 

Issue Description: Customer placed an order on #Mar 12, 2021 and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 
Kindly check and update if the order is physically avail at the store, kindly contact the customer on #966558408784 and handover the order. 

Please assist in closing this case on priority. The order has already missed the delivery time frame. 

Thank you for your help! 
Regards,