Subject: WWD Damaged Item: Order ID: 8235127903
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Fri, 16 Apr 2021 01:18:20 -0700 (MST)

Hi Team, 

Problem Statement: WWD DAMAGED ITEM 

Case id - 2238848 

Order Date : Feb 12, 2021 
Order ID: 8235127903 
Tracking ID: 15992588235127903 

Item ID: 162010613 
Item cost: KWD 65.40 

Assistance Required: Damaged Item Received 
Issue Description: Customer emailed us informing that he received the item on 3/2/21 but the item which they received is damaged, customer also provided us the picture of damaged item. 
Now customer is asking for return and exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Manish