Subject: RE: Issue with order ID : 9641101921
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Pankaj Giri <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 15 Apr 2021 15:30:55 +0000

Hi @Babyshop Home Delivery<mailto:[email-masked]> @Pankaj Giri<mailto:[email-masked]>,

Please check and update about the complaint

Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Thursday, April 15, 2021 5:40 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Issue with order ID : 9641101921
Importance: High

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Problem Statement:  WWD DAMAGED ITEM

Order Date : Mar 10, 2021
Order ID: 9641101921
Tracking ID: 16088369641101921
Item ID: 161397077 - - Juniors Glider Chair with Ottoman

Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that he received the item on 13/03/2021 but the item which they received is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Thanks & Regards,
Seeta Kunwar
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