Subject: Re: no response from 3rd party late shipping 9640081862
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Wed, 14 Apr 2021 02:09:42 -0700 (MST)

Hi Team, 

The customer is asking for her refund, so kindly check and advise. 

Regards, 
Fatma Maher. 

From: "Manbahadur Rana" <[email-masked]> 
To: "Eugene Ocoy" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Faraz Lohani" <[email-masked]>, "Deepak Damodaran" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 13 April, 2021 04:21:37 
Subject: RE: no response from 3rd party late shipping 9640081862 

Dear Eugene, 

We have checked the below order which is already cancelled in system. Due to order cancelled we couldn’t perform the PTW & dispatch this order. 

	

INVOICE_NO 	

ORDER_DATE 	

ITEM_ID 	

Sum of ORDER_QTY 	

Sum of CANCEL_QTY 

9640081862 	

3/6/2021 	

161924376 	

1 	

1 

	

162326414 	

1 	

1 

Grand Total 	

	

2 	

2 

Thanks & Regards, 

Man Rana 

055-9206608 

From: Eugene Ocoy 
Sent: Monday, April 12, 2021 10:01 AM 
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Faraz Lohani <[email-masked]>; Deepak Damodaran <[email-masked]>; Manbahadur Rana <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Fatma Maher <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: RE: no response from 3rd party late shipping 9640081862 

Hi Team, 

We will check and update. 

In reading Manbahadur, Pls check status of this order # 9640081862. 

Thanks & Regards, 

Eugene Ocoy 
050-6983147 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 11, 2021 7:26 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: no response from 3rd party late shipping 9640081862 
Importance: High 

[ mailto:[email-masked] | @Deepak Damodaran ] [ mailto:[email-masked] | 
@Eugene Ocoy ] 

Why is there no update on this child ticket since March 27?! 2309401 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 11, 2021 7:18 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: no response from 3rd party late shipping 9640081862 

External email sender, please take precaution. 

Hi Team, 

Any update on the issue. 

Regards 
Shakeeb 

From: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Eugene ocoy" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 8:45:42 PM 
Subject: RE: no response from 3rd party late shipping 9640081862 

Hi [ mailto:[email-masked] | 
@Eugene Ocoy ] [ mailto:[email-masked] | 
@Deepak Damodaran ] , 

Please assist on the delivery of the above mentioned order number as it is pending since 6 th March 2021. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 6:36 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: no response from 3rd party late shipping 9640081862 

[ mailto:[email-masked] | @Faraz Lohani ] 

Please look into this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 6:25 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: no response from 3rd party late shipping 9640081862 

External email sender, please take precaution. 

Hi Team, 

Please assist regarding the following concern. 

Regards 
shakeeb 

From: "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 2:26:12 PM 
Subject: no response from 3rd party late shipping 9640081862 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Mar 6, 2021 

Order ID: 9640081862 

Tracking ID: NA 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Mar 6, and till now she has not received the order. As per the hybris the order status is IN_PROGRESS 

Customer is chasing us for her order, we have raised child ticket on ticket no: 2275883, but we did not get any response from 3rd party, so kindly check and assist. 

Regards, 

Fatma Maher 

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