Subject: RE: RMA not published - 9638816802
From: Akshay Berry <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 13 Apr 2021 13:46:03 +0000

Hi Manish,

Issue raised to tech.

REQ0258449<https://landmarkit.service-now.com/sc_request.do?sys_id=77062c74dbe7e49417700f2dd39619c8&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default>

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Manish Kumar <[email-masked]>
Sent: Tuesday, April 13, 2021 4:32 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: RMA not published - 9638816802

External email sender, please take precaution.
Hi Team,

Kindly assist us to closed the below concern as Items (162453343 -  - Unicorn Print T-shirt with Cap Sleeves and Round Neck and 162514946 -  - Unicorn Graphic Print T-shirt with Cap Sleeves and Round Neck) are not reflecting in RMA.

As per the Jira team it needs to be raised to OMS team.

Thank you for your help.

Regards
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 12, 2021 5:26:12 PM
Subject: RMA not published - 9638816802

Hi Team,

With regards to Order ID 9638816802, the customer has returned the items in the store and received a voucher for the same. As per the hybris the RMA is not published and hence the Jira team 139936 is asking to contact the OMS team to publish the RMA.

Kindly assist. Please find attached the return receipt shared by the customer.

Regards,
Nikhil.

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