Subject: C&C Delay/DED complaint - 9639888035
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Max Ajman <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, "MBS Abdo. Al Kmali" <[email-masked]>
Date: Tue, 13 Apr 2021 06:02:57 -0700 (MST)

Hi Team, 

With reference to the order number: 9639888035 
Store Code: Max - 60316 

Order placed on March 5, 2021 and the status is still showing ready to ship. Kindly assist to check this with the store on priority if they can handover the order to the customer and if not, to refund the customer as customer has already raised this with DED, attaching the letter customer has shared from DED as well. 

Please look into this. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, April 13, 2021 6:19:56 PM 
Subject: DED complaint - 9639888035 

Hi Team, 

With regards to Order ID 9639888035, Store ID Max60316, the order was placed on Mar 05 and the status of the order is still 'Ready to Shipped'. 

The customer has complained to DED for the same and the attached is the solution letter we have received from the customer. 

Kindly assist. 

Regards, 
Nikhil.