Subject: Re: delete the old RMA and create new RMA. #6281759743
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, AHMED ISMAT <[email-masked]>
Date: Tue, 13 Apr 2021 04:46:08 -0700 (MST)

Hi Team, 

Kindly assist us to delete the below RMA as it has been updated as pickup completed by mistake as per the aramex response. 

Now we need to create new RMA according to Aramex team to get the item collected. 

Thank you for your help. 

Regards, 
Manish 

From: "AHMED ISMAT" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, April 12, 2021 2:20:16 PM 
Subject: delete the old RMA and create new RMA. #6281759743 

​Hi team, 

With reference to order #6281759743 
Tracking number:46415614571 
RMA:1000630076 
​ 
AS per the status the return items has been collected from customer and Aramex inform us "The shipment is not collected and it was wrongly updated as collected" and we can not delete the RMA and create new RMA. 

Kindly help us to delete the RMA and create new RMA. 

Regards, 
Ahmed Ismat