Subject: Re: Refund // 8235308080
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Tue, 13 Apr 2021 04:26:09 -0700 (MST)

Hi Team, 

Please check to get an update on the Hybris ticket# 03899011 for the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, April 12, 2021 12:22:52 PM 
Subject: Refund // 8235308080 

Hi Team, 

Problem Statement: Late refund 

Order Date: Feb 13, 2021 
Order ID: 8235308080 
RMA: 1000554161 
Tracking ID: RP0221210002811 

Assistance Required: Need urgent Refund 

Issue Description: As per the hybris the refund (BANK_TRANSFER_IN_PROGRESS) and the process faild. The customer still asking for his refund. 

Please check and process the refund. 

Thank you for your help 

Regards, 
Elharith.