Subject: Re: Refund approval -6497020487
From: Prakash Iyangar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, AHMED ISMAT <[email-masked]>
Date: Mon, 12 Apr 2021 09:26:20 +0000

Approved

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________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, April 12, 2021 1:25:10 PM
To: Prakash Iyangar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; AHMED ISMAT <[email-masked]>
Subject: Re: Refund approval -6497020487

External email sender, please take precaution.

Hi Prakash,

Any update ?

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]>
To: "prakash iyangar" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>
Sent: Thursday, April 8, 2021 2:18:16 PM
Subject: Re: Refund approval -6497020487

Hi Team,

Issue statement: refund approval / lost shipment

Order ID: 6497020487
Order Created: Jun 4, 2020
AWB: S001436557050
Total Price: SAR296.00

Issue description: The customer confirmed that the he went back to Egypt without receiving the shipment and as per him the courier partner confirmed with him that he can receive the shipment after he returns back or he can send any friend to receive the item on his behalf, However the courier refused to give the sitem to the customer's friend.
Now the shipment is marked as delivered and the Courier team shared with us POD (PFA), we shared the same with the customer and still he is denying receiving the shipment.

Customer's history: It is the customer's first order with us.

Case history: The customer reached out to us on March 25th , and till now he is chasing us for the same after we pushed back and shared the POD with him.

Thanks & Regards.
Shakeeb

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