Subject: Re: [#499213] Refund RRN Request - 6213848275
From: Amazon Payment Services Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 09 Apr 2021 12:16:52 +0000

Ticket ID: 499213     Dear Team,     Hope this e-mail finds you well.     The RRN is 023217279617.     Kindly note that you have the option on the PayFort Back Office to retrieve RRN from the reports directly. Please follow below steps to find the RRN for your transaction 1. Login to your FORT Production account 2. Navigate to Transaction report. Search for a specific transaction using FORT ID or Merchant reference.  3. Open additional details of the needed transaction, by clicking on the FORT ID. Amongst the details, scroll down and find Reconciliation Reference (RRN) number in the bottom.  4. Please note that Refund RRN is different from the Purchase RRN, so please ensure checking Refund operation separately if you are looking for Refund Proof specifically.  5. If you are looking for a transaction processed before September 2020, kindly use Financial report instead of Transactions report.  6. RRN will be available in the exported version of the report as well     Please let me know if you have any further query or question, I'll be happy to assist.  I kindly invite you to participate in the quick satisfaction survey attached. Please feel free to share your valuable feedback about the support experience I have provided to you.              Regards,      Sally Ismail  Operations Manager     Email: [email-masked]                Helping you do business better  #everyones_happy          
                           
                            On
                            Fri, 9 Apr at  3:32 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi 
@PayFort Operations Team

@Amazon Payment Services Key Accounts

 

 
 Please provide the RRN for this order please. 

 

 It shows N/A from our side. 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

  

 
  
 From: Apoorv Joshi <[email-masked]>  
Sent: Thursday, April 8, 2021 3:15 PM 
To: PayFort Operations Team <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>;
 seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Refund RRN Request - 6213848275 

 

 
External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 With reference to the order number: 6213848275 

 
 
 Refund Value: SAR 42.40 

 
 
 Request Token: 159660134100026364 

 

   

 
 Kindly share the refund RRN as on the payfort dashboard it is not showing for us.  

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

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