Subject: Child Ticket Escalation for DXB Group
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 8 Apr 2021 12:40:51 +0000

Hi Team,

As discussed, the below cases will now be escalated via Freshdesk to be assigned to the Escalations DXB Group.

*            Partial cancellation
*            Full cancellation
*            Order not available on WMS.
*            Tickets where SR or INC mentioned to follow-up the status of incident.

A child ticket has to be created which will be assigned to the Escalations DXB Group.

We will be pushing the updates from the child ticket to your parent ticket making sure case is resolved for you to do the same.

For any clarification feel free to reach out.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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