Subject: Re: Transaction Declined - [email-masked]
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: malik ismail <[email-masked]>, Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, KISHAN SINGH <[email-masked]>
Date: Thu, 8 Apr 2021 02:43:44 -0700 (MST)

Hi Team, 

Please check and advise on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, April 2, 2021 7:51:08 PM 
Subject: Re: Transaction Declined - [email-masked] 

Hi Malik, 

Please check if the amount has been deducted for the below detials as the customer is chasing us for his refund. 

Date of Transaction: Feb 19, 2021 
Amount: AED 107.95 
Authorization Code: 199889 
Account Number: 003520064034901 

Email id - [email-masked] 

Customer Name: Sanjay Katwal 
Mobile No: +971-50-8999487 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, April 2, 2021 1:58:50 PM 
Subject: Transaction Declined - [email-masked] 

Hi Team, 

With regards to ticket ID 2125282, the customer is complaining that he has paid using his card but there is no transaction. The customer has shared the following details: 

Date of Transaction: Feb 19, 2021 
Amount: AED 107.95 
Authorization Code: 199889 
Account Number: 003520064034901 

Email id - [email-masked] 

Customer Name: Sanjay Katwal 
Mobile No: +971-50-8999487 

Kindly assist. 

Regards, 
Nikhil.