Subject: Re: refund approval-6285213576
From: Shakeeb Arsalan <[email-masked]>
To: kishan singh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 7 Apr 2021 08:27:33 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval 
Ticket ID: ***** 
Child Ticket: **** 
Order Number: **** 
Order Date: **** 
AWB: ***** 

Missing Item IDs:******* 

Order Value: AED ****** 

Issue Description: Customer reported that he returned 10 items and not received the refund for 3 items mentioned above. However, the total value of the missing items is AED 497.00 so we raised a Child ticket to confirm whether the item was received by WH or not and WH has confirmed that items not with them and courier has confirmed delivering what they received. Customer is again and again confirming that he has returned all the 10 items. 

Missing item refund value: AED 497.00 

Customer is waiting for their refund and wants the same to be processed on priority. 

Customer History: Customer is very old and placed too many order with us. 

Assistance Required: Requesting you to please assist in getting a refund approval for this missing item so we can close this case. 

Thank you for your help! 

Regards, 
Humayun. 

From: "kishan singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, April 7, 2021 7:49:40 PM 
Subject: refund approval-6285213576 

Hi Team, 

Problem Statement: Missing item(162032160 - - Juniors Horizon Baby Walker) BABYSHOP TEAM 

Order Date : Mar 18, 2021 
Order ID: 6285213576 
Tracking ID: 46417279344 
Delivery Date: 3/22/21 
Assistance Required: Need Urgent Assistance 

Issue Description: Customer emailed us informing that he placed an order item(Juniors Horizon Baby Walker) is missing. We request you to look into this concern and help us to resolve the case on ASAP. The cost of this item is 
SAR125.00. Kindly do the needful. 

Regards, 
Krishan