Subject: Re: Influencer Order Issue
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Amirah Daghache <[email-masked]>, Ritesh Sharma <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 7 Apr 2021 01:50:44 -0700 (MST)

Hi Jessie, 

We have share the voucher to the customer under FD# 2366652. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Amirah Daghache" <[email-masked]>, "Ritesh Sharma" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, April 7, 2021 11:36:52 AM 
Subject: RE: Influencer Order Issue 

[ mailto:[email-masked] | @seeta.seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] 

Please send the refund voucher for this customer. 

9646285496 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Amirah Daghache <[email-masked]> 
Sent: Wednesday, April 7, 2021 10:06 AM 
To: Jessie Caparas <[email-masked]>; Ritesh Sharma <[email-masked]> 
Subject: RE: Influencer Order Issue 

Hi Jessie, 

She has not received anything can you resend it? 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 6, 2021 4:31 PM 
To: Amirah Daghache < [ mailto:[email-masked] | [email-masked] ] >; Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Influencer Order Issue 

Hi [ mailto:[email-masked] | 
@Amirah Daghache ] 

It will be sent to the email used while order was placed. 

[ mailto:[email-masked] | [email-masked] ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Amirah Daghache < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 6, 2021 4:30 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Influencer Order Issue 

Hi Jessie, 

Where would she get the Refund Voucher from? 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 6, 2021 4:29 PM 
To: Amirah Daghache < [ mailto:[email-masked] | [email-masked] ] >; Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Influencer Order Issue 

Hi Amirah, 

Since it’s a guest user, it will automatically be refunded as a refund voucher. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Amirah Daghache < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 6, 2021 4:28 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Influencer Order Issue 

Hi Jessie, 

The amount was taken from her Shukran can we credit it back? 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 6, 2021 10:45 AM 
To: Amirah Daghache < [ mailto:[email-masked] | [email-masked] ] >; Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Influencer Order Issue 
Importance: High 

Hi [ mailto:[email-masked] | 
@Amirah Daghache ] [ mailto:[email-masked] | 
@Ritesh Sharma ] 

My reply got stuck in my drafts. 

[ mailto:[email-masked] | @Ritesh Sharma ] also loop my team [ mailto:[email-masked] | 
@Escalations Dxbteam ] for future emails such as these. 

163031379 - - Sustainable Iconic Embroidered Maxi A-line Dress with Long Sleeves this item has not been shipped and cancelled by the WH as it’s not available. 

Shoexpress team don’t have an option to exchange items ordered online. We can only do a return and refund for this item - 162564862 - - Textured Running Shoes with Lace-Up Closure 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Amirah Daghache < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 6, 2021 10:40 AM 
To: Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Influencer Order Issue 

Hello Jessie, 

I need this issue resolved asap. As the influencer needs to shoot her content tomorrow 

From: Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 1, 2021 10:01 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Amirah Daghache < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Influencer Order Issue 

Hi Jessie 

Can you arrange for reverse pickup? 

-- 

Thanks and Regards, 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9c973dec8b2f4d2200ce08d8f98b2dbc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637533723458586159%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dlgfZh1z4t5lmYGvqZ458CB5l3niuk2POBvojgRx84c%3D&reserved=0 ] 

From: Amirah Daghache < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 1, 2021 9:54 AM 
To: Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mithil Shah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Influencer Order Issue 

Hi Ritesh, 

Good Morning, an influencer is having an issue with her order. She signed in as a guest. 

Her Order number is 9646285496 

The Dress in the attached image was missing Size: S 

The Shoe in the attached image she wants it exchanged to size 36 
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