Subject: Re: Tickets Backlogs - to be actioned urgently
From: Seeta Seeta <[email-masked]>
To: deeksha <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Saurabh <[email-masked]>
Date: Tue, 6 Apr 2021 22:10:09 -0700 (MST)

Hi Ma'am, 

Apoorv has already worked on all 2020 cases yesterday only. For the remaining backlog tickets of 661, I have created a google sheet for these cases and we are putting 4 agents dedicatedly to work on these cases. 

Will action on all those tickets by given deadline itself. 

Thanks & Regards, 
Seeta Kunwar 

From: "deeksha" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Saurabh" <[email-masked]> 
Sent: Tuesday, 6 April, 2021 21:14:16 
Subject: Fwd: Tickets Backlogs - to be actioned urgently 

Hi Seeta/ Shakeeb, 

Please see Jessie’s email below. Please put dedicated people on clearing these tickets with in the deadline given. This needs to be done under any circumstances please 

If any issue, please call me and speak with me. 

Regards, 
Deeksha 

Sent from my iPhone 

Begin forwarded message: 

From: Jessie Caparas <[email-masked]> 
Date: 6 April 2021 at 21:09:04 GMT+5:30 
To: Deeksha Dadu <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>, "mustehsan.siddiqui" <[email-masked]>, "seeta.seeta" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, "mohammad.quamar" <[email-masked]> 
Subject: RE: Tickets Backlogs - to be actioned urgently 

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Hi @Deeksha Dadu<mailto:[email-masked]> 

Also attaching the file for your reference as exported few minutes back. 

Thank you and Kind Regards, 
Jessie Caparas 
T: +97145172087 

From: Jessie Caparas 
Sent: Tuesday, April 6, 2021 7:37 PM 
To: Deeksha Dadu <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Subject: Tickets Backlogs - to be actioned urgently 
Importance: High 

Hi @Deeksha Dadu<mailto:[email-masked]> 

We still have open tickets from April 2020 until February 2021. 

Can we please get these tickets actioned and closed asap – there are only 661 tickets. 

Also found that some of these cases have been last updated from February 2021 causing so much delay with the resolution: 

Month Last Updated 
Ticket Count 
Feb 
23 
Mar 
363 
Apr 
275 
Grand Total 
661 

Summary of all cases still unresolved in all groups: 

DATE 
Ticket Count 
2020 
24 
Qtr2 
1 
Apr 
1 
Qtr3 
3 
Aug 
2 
Sep 
1 
Qtr4 
20 
Oct 
2 
Nov 
7 
Dec 
11 
2021 
5595 
Qtr1 
3668 
Jan 
94 
Feb 
543 
Mar 
3031 
Qtr2 
1927 
Apr 
1927 
Grand Total 
5619 

Expecting to get these 661 tickets cleared by Thursday. 

Also ensure we take care of all tickets from March 1- 15th over the weekend – there are only 1038 tickets. 

Thank you and Kind Regards, 
Jessie Caparas 
T: +97145172087 

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