Subject: Re: Item not working after replacement: Order Number: 9793040105
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Tue, 6 Apr 2021 19:32:43 -0700 (MST)

Hi Team, 

Kindly assist us to get an update on the below conern. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Sachin Maheshwari" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, April 1, 2021 9:23:40 PM 
Subject: Item not working after replacement: Order Number: 9793040105 

Hi Sachin, 

Please update us on the below concern as the customer is constantly chasing us. 

The customer reported that the below item was not working properly 5 months ago and hence we have replaced this item 4 months ago. 

He again reported after two months the replaced item stopped working after two use so we have asked the customer to share the images at that time. 

Now the customer came back yesterday with images and reported that "The motor is not working as a resulting no grinding is taking place. It is only performing the steam function." 

Problem statement: The customer wants to return/exchange the item 

Order Number: 9793040105 
Order Created: 18/7/2020 
Delivery date: 19/7/2020 
Tracking id - FP0719000233 

Item Name: 160588249 - - Juniors Food Processor Blender and Steamer 
Item Cost: AED 379.00 

Assistance Required: Please advise the on it whether the item will be replaced again or the next action for the same 

Regards, 
Manish