Subject: FW: damaged item: HomeCentre - Order number: 8235802001
From: Tejinder Singh <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Murugapandian Mani <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 6 Apr 2021 11:50:59 +0000

Hi @Manish Kumar<mailto:[email-masked]>

Kindly find attached mail for your reference.

Regards,
Tejinder Singh.

From: Manish Kumar
Sent: Tuesday, April 06, 2021 1:24 PM
To: Karthik Thirumurthy <[email-masked]>; Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>; Midhun Madhu <[email-masked]>; Wasim Qureshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: damaged item: HomeCentre - Order number: 8235802001

External email sender, please take precaution.
Hi Team,

Please check if there is any update on the below as the last note on this ticket is "the customer was contacted, an email was sent to Tejinder via Outlook".

Kindly note that the customer has complained about the item that has been delivered to her on (25/2) that it has a defect ,as the customer has called to inform us that the wood inside the bed platform is rotten and so the legs of bed keeps bending.

Please contact the customer on the below number to check the defect in the item.

Ticket id - 2191464
Order number: 8235802001
AWB: 15944828235802001

Item ID: 162102906 - - Vibrant King Bed - 180x200 cm
Customer contact number: 96550498192

Regards,
Manish
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Late Collection - 8235802001
From: Ruba Dabbas <[email-masked]>
To: Murugapandian Mani <[email-masked]>, Harshit Luthra <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>, Dania Radwan <[email-masked]>, Jessie Caparas <[email-masked]>, Israa Albakhet <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Hckdelivery Dept <[email-masked]>, Tejinder Singh <[email-masked]>, Rawan Barghouth <[email-masked]>, Ali Mkhaimer <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Ruba Zghool <[email-masked]>, Wasim Qureshi <[email-masked]>, Escalations Dxbteam <
Date: Tue, 6 Apr 2021 10:22:56 +0000

External email sender, please take precaution.

Dear All,

Please note that the customer keeps calling regarding the below, she confirmed that the delivery team went to her previously and confirmed that the item needs to be refunded not replaced,
Please assist us to close this case ASAP and collect the item from the customer side to be refunded.

Best Regards,

Ruba Ali
Senior Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 788708004
E: [email-masked]
https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&amp;data=04%7C01%7Ctejinder.singh%40landmarkgroup.com%7C2a7daea3980a4793790408d8f8e5f351%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637533013808488619%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=hn6JOpQHa5zgQLenX4215Kwt%2FEk%2BjEuJuWk6F4KUPoM%3D&amp;reserved=0

-----Original Message-----
From: Murugapandian Mani [mailto:[email-masked]]
Sent: Tuesday, April 6, 2021 10:35 AM
To: Harshit Luthra
Cc: Nour Hanayneh; Dania Radwan; Jessie Caparas; Israa Albakhet; Mohammad Tarabishi; Hckdelivery Dept; Ruba Dabbas; Tejinder Singh; Rawan Barghouth; Ali Mkhaimer; Saeed Khawaldeh; Ruba Zghool; Wasim Qureshi; Escalations Dxbteam
Subject: RE: Late Collection - 8235802001

Hi Harshit

We have to see that product physically to   update here, But customer not allowing us to do  this.

Regards/Mani

-----Original Message-----
From: Harshit Luthra <[email-masked]>
Sent: Tuesday, April 6, 2021 10:07 AM
To: Murugapandian Mani <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Dania Radwan <[email-masked]>; Jessie Caparas <[email-masked]>; Israa Albakhet <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Hckdelivery Dept <[email-masked]>; Ruba Dabbas <[email-masked]>; Tejinder Singh <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ruba Zghool <[email-masked]>; Wasim Qureshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Collection - 8235802001

Hi Mani,

Our decision on whether to take back the item completely or offer a replacement/repair will rest on the fact whether it's a customer fault or a manufacturing fault - would request you to confirm the same.

Thanks & regards,
Harshit

-----Original Message-----
From: Murugapandian Mani <[email-masked]>
Sent: Tuesday, April 6, 2021 11:05 AM
To: Harshit Luthra <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Dania Radwan <[email-masked]>; Jessie Caparas <[email-masked]>; Israa Albakhet <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Hckdelivery Dept <[email-masked]>; Ruba Dabbas <[email-masked]>; Tejinder Singh <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ruba Zghool <[email-masked]>; Wasim Qureshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Collection - 8235802001

Dear Harshit

We had sent the replacement part to close the customer concern, First day Customer not available in their house   and the second day customer refuse to do the replacement and asking us to take the items back.

Regards/Mani

-----Original Message-----
From: Harshit Luthra <[email-masked]>
Sent: Tuesday, April 6, 2021 9:59 AM
To: Murugapandian Mani <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Dania Radwan <[email-masked]>; Jessie Caparas <[email-masked]>; Israa Albakhet <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Hckdelivery Dept <[email-masked]>; Ruba Dabbas <[email-masked]>; Tejinder Singh <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ruba Zghool <[email-masked]>; Wasim Qureshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Collection - 8235802001

Hi Mani,

Has a QET been done for this SKU? If so, pls confirm if the damage is due to the customer's fault or a manufacturing fault?

Thanks & regards,
Harshit

-----Original Message-----
From: Israa Albakhet <[email-masked]>
Sent: Tuesday, April 6, 2021 9:05 AM
To: Jessie Caparas <[email-masked]>; Harshit Luthra <[email-masked]>; Dania Radwan <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Murugapandian Mani <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Hckdelivery Dept <[email-masked]>; Ruba Dabbas <[email-masked]>; Tejinder Singh <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ruba Zghool <[email-masked]>; Wasim Qureshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Collection - 8235802001
Importance: High

External email sender, please take precaution.

Hi Team,

A kind reminder on the below.

Regards,
Israa Albakhet
________________________________________
From: Israa Albakhet
Sent: Monday, April 05, 2021 8:31 AM
To: Jessie Caparas; Harshit Luthra; Dania Radwan
Cc: Nour Hanayneh; Murugapandian Mani; Mohammad Tarabishi; Mohamed Shabaz Khan; Hckdelivery Dept; Ruba Dabbas; Tejinder Singh; Rawan Barghouth; Ali Mkhaimer; Saeed Khawaldeh; Ruba Zghool; Wasim Qureshi; Escalations Dxbteam
Subject: RE: Late Collection - 8235802001

Hi team,

PFA for the damaged legs, as for the rotten bed base the customer was not able to take a clear picture of it as its hard to reach, whoever she informed us that when the team came to her house the first time and they saw the damages they informed her that this can't be fixed and should be returned.

so please can we assign someone to take the item back and refund the customer as this case has been pending since Feb.

Regards.
Israa Albakhet
________________________________________
From: Jessie Caparas [[email-masked]]
Sent: Sunday, April 04, 2021 3:37 PM
To: Harshit Luthra; Dania Radwan
Cc: Nour Hanayneh; Murugapandian Mani; Mohammad Tarabishi; Mohamed Shabaz Khan; Hckdelivery Dept; Ruba Dabbas; Tejinder Singh; Rawan Barghouth; Ali Mkhaimer; Israa Albakhet; Saeed Khawaldeh; Ruba Zghool; Wasim Qureshi; Escalations Dxbteam
Subject: RE: Late Collection - 8235802001

@Dania Radwan

Please reshare the photos of the damage.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

-----Original Message-----
From: Harshit Luthra <[email-masked]>
Sent: Sunday, April 4, 2021 3:22 PM
To: Jessie Caparas <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Murugapandian Mani <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Hckdelivery Dept <[email-masked]>; Ruba Dabbas <[email-masked]>; Tejinder Singh <[email-masked]>; Dania Radwan <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>; Israa Albakhet <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ruba Zghool <[email-masked]>; Wasim Qureshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Collection - 8235802001

Hi Jessie,

Can you pls share the photos of the damage? Can't find it in the mail thread.

Thanks & regards,
Harshit

-----Original Message-----
From: Jessie Caparas <[email-masked]>
Sent: Sunday, April 4, 2021 3:06 PM
To: Murugapandian Mani <[email-masked]>; Dania Radwan <[email-masked]>; Israa Albakhet <[email-masked]>; Tejinder Singh <[email-masked]>; Ruba Dabbas <[email-masked]>; Hckdelivery Dept <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ruba Zghool <[email-masked]>; Wasim Qureshi <[email-masked]>; Harshit Luthra <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Collection - 8235802001
Importance: High

@Mohamed Shabaz Khan

Can we take the item back for refund?

Order was placed February and this is the only order the customer has with us.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

-----Original Message-----
From: Murugapandian Mani <[email-masked]>
Sent: Sunday, April 4, 2021 1:23 PM
To: Dania Radwan <[email-masked]>; Israa Albakhet <[email-masked]>; Tejinder Singh <[email-masked]>; Ruba Dabbas <[email-masked]>; Hckdelivery Dept <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ruba Zghool <[email-masked]>; Wasim Qureshi <[email-masked]>; Jessie Caparas <[email-masked]>; Harshit Luthra <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Collection - 8235802001

Hi

Share the approval here to take the items back.

Regards/Mani

-----Original Message-----
From: Dania Radwan <[email-masked]>
Sent: Sunday, April 4, 2021 12:19 PM
To: Murugapandian Mani <[email-masked]>; Israa Albakhet <[email-masked]>; Tejinder Singh <[email-masked]>; Ruba Dabbas <[email-masked]>; Hckdelivery Dept <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ruba Zghool <[email-masked]>; Wasim Qureshi <[email-masked]>; Jessie Caparas <[email-masked]>; Harshit Luthra <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Collection - 8235802001

External email sender, please take precaution.

Hi team,

kindly note that the customer has called today as well ,and I have informed the customer that you will be going to replace the item but she refused and she insisted on the return of the item and she wants to get her money back.

Please send someone to collect the item from the customer to enable us to refund the amount back to the customer.

Best Regards,
Dania Radwan
________________________________________
From: Murugapandian Mani [[email-masked]]
Sent: Sunday, April 04, 2021 11:40 AM
To: Israa Albakhet; Tejinder Singh; Ruba Dabbas; Hckdelivery Dept; Mohamed Shabaz Khan
Cc: Nour Hanayneh; Mohammad Tarabishi; Rawan Barghouth; Ali Mkhaimer; Saeed Khawaldeh; Ruba Zghool; Wasim Qureshi; Jessie Caparas; Dania Radwan; Harshit Luthra; Escalations Dxbteam
Subject: RE: Late Collection - 8235802001

Dear Tejinder

Pls replace the damage parts  to this customer.

Regards/Mani

-----Original Message-----
From: Israa Albakhet <[email-masked]>
Sent: Sunday, April 4, 2021 7:58 AM
To: Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>; Ruba Dabbas <[email-masked]>; Hckdelivery Dept <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ruba Zghool <[email-masked]>; Wasim Qureshi <[email-masked]>; Jessie Caparas <[email-masked]>; Dania Radwan <[email-masked]>; Harshit Luthra <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Collection - 8235802001

External email sender, please take precaution.

Hi Tejinder Singh,

the customer sent pictures to prove how damaged is the WWD item she received, also she have been contacting us ever since she received it to return it as she can't use the item while its extremely damaged.

PFA, noting that also the base of the item is rotten.

Regards,
Israa Albakhet
________________________________________
From: Tejinder Singh [[email-masked]]
Sent: Saturday, April 03, 2021 12:17 PM
To: Israa Albakhet; Murugapandian Mani; Ruba Dabbas; Hckdelivery Dept; Mohamed Shabaz Khan
Cc: Nour Hanayneh; Mohammad Tarabishi; Rawan Barghouth; Ali Mkhaimer; Saeed Khawaldeh; Ruba Zghool; Wasim Qureshi; Jessie Caparas; Dania Radwan; Harshit Luthra; Escalations Dxbteam; Murugapandian Mani
Subject: RE: Late Collection - 8235802001

Hi @Israa Albakhet<mailto:[email-masked]>

Kindly share the approval to take the item back.

Regards,
Tejinder Singh.

From: Israa Albakhet
Sent: Saturday, April 03, 2021 11:21 AM
To: Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>; Ruba Dabbas <[email-masked]>; Hckdelivery Dept <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Rawan Barghouth <[email-masked]>; Ali Mkhaimer <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Ruba Zghool <[email-masked]>; Wasim Qureshi <[email-masked]>; Jessie Caparas <[email-masked]>; Dania Radwan <[email-masked]>; Harshit Luthra <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Collection - 8235802001
Importance: High

External email sender, please take precaution.
Hi team,

A kind reminder.

Regards,
Israa Albakhet
________________________________
From: Tejinder Singh [[email-masked]]
Sent: Thursday, April 01, 2021 2:42 PM
To: Israa Albakhet; Murugapandian Mani; Ruba Dabbas; Hckdelivery Dept; Mohamed Shabaz Khan
Cc: Nour Hanayneh; Mohammad Tarabishi; Rawan Barghouth; Ali Mkhaimer; Saeed Khawaldeh; Ruba Zghool; Wasim Qureshi; Jessie Caparas; Dania Radwan; Harshit Luthra; Escalations Dxbteam; Murugapandian Mani
Subject: RE: Late Collection - 8235802001 Hi @Mohamed Shabaz Khan<mailto:[email-masked]>

Kindly advise....

Regards,
Tejinder Singh.

From: Israa Albakhet
Sent: Thursday, April 01, 2021 11:07 AM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Ruba Zghool <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Dania Radwan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection - 8235802001
Importance: High

External email sender, please take precaution.
Hi All,

A kind reminder on the below, the customer called back today as well, no update nor the item was returned.

please contact the customer and arrange a collection ASAP.

Regards,
Israa Albakhet
________________________________
From: Israa Albakhet
Sent: Wednesday, March 31, 2021 12:13 PM
To: Tejinder Singh; Murugapandian Mani; Ruba Dabbas; Hckdelivery Dept
Cc: Nour Hanayneh; Mohammad Tarabishi; Rawan Barghouth; Ali Mkhaimer; Saeed Khawaldeh; Ruba Zghool; Wasim Qureshi; Jessie Caparas
Subject: RE: Late Collection - 8235802001 Hi All,

A kind reminder on the below, the customer is calling to get the refund back.

Regards,
Israa Albakhet
________________________________
From: Israa Albakhet
Sent: Wednesday, March 31, 2021 7:19 AM
To: Tejinder Singh; Murugapandian Mani; Ruba Dabbas; Hckdelivery Dept
Cc: Nour Hanayneh; Mohammad Tarabishi; Rawan Barghouth; Ali Mkhaimer; Saeed Khawaldeh; Ruba Zghool; Wasim Qureshi; Jessie Caparas
Subject: RE: Late Collection - 8235802001 Hi Team,

kindly note that the customer wants to ( return ) the item as the wood inside the bed platform is rotten and so the legs of bed keeps bending.

the customer sent us some pictures to prove the damages, please arrange a collection ASAP.

Order number: 8235802001
AWB: 15944828235802001
Item ID: 162102906 - - Vibrant King Bed - 180x200 cm Customer contact number: 96550498192 ticket number: 2191464

Regards,
Israa Albakhet
________________________________
From: Tejinder Singh [[email-masked]]
Sent: Wednesday, March 31, 2021 7:16 AM
To: Murugapandian Mani; Ruba Dabbas; Hckdelivery Dept
Cc: Nour Hanayneh; Mohammad Tarabishi; Rawan Barghouth; Ali Mkhaimer; Saeed Khawaldeh; Ruba Zghool; Wasim Qureshi; Jessie Caparas; Israa Albakhet; Murugapandian Mani
Subject: RE: Late Collection - 8235802001 Dear Team,

Please find attached mail for your reference.

Regards,
Tejinder Singh.

From: Murugapandian Mani
Sent: Wednesday, March 31, 2021 6:58 AM
To: Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Ruba Zghool <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Israa Albakhet <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection - 8235802001

Dear Tejinder/Ali

Pls schedule  to check about the item status and update the feedback here.

Regards/Mani

From: Ruba Dabbas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 4:27 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>
Cc: Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Ruba Zghool <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Israa Albakhet <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection - 8235802001

External email sender, please take precaution.
Hi All,

A kind reminder on the below, the customer is calling to get the refund back.

Best Regards,

Ruba Ali
Senior Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 788708004

E: [email-masked]<mailto:[email-masked]>

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From: Ruba Dabbas
Sent: Tuesday, March 23, 2021 2:47 PM
To: Tejinder Singh; [email-masked]<mailto:[email-masked]>; Hckdelivery Dept
Cc: Nour Hanayneh; Mohammad Tarabishi; Rawan Barghouth; Ali Mkhaimer; Saeed Khawaldeh; Ruba Zghool; Wasim Qureshi; [email-masked]<mailto:[email-masked]>; Mustehsan Siddiqui
Subject: Late Collection - 8235802001
Importance: High

Dear All,

Kindly note that the customer has complained about the item that has been delivered to her on (25/2) that it has a defect ,as the customer has called to inform us that the wood inside the bed platform is rotten and so the legs of bed keeps bending.

she called us more than 5 times and we raised many escalations but with no answer.

the customer sent us some pictures to prove the damages, please arrange a collection ASAP.

Order number: 8235802001
AWB: 15944828235802001
Item ID: 162102906 - - Vibrant King Bed - 180x200 cm Customer contact number: 96550498192 ticket number: 2191464

Best Regards,

Ruba Ali
Senior Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 788708004

E: [email-masked]<mailto:[email-masked]>

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