Subject: RE: Proof of delivery) // 8245469307
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: olm kuwait <[email-masked]>, Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, PRINCE MALIK <[email-masked]>, Reddy Prasad <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 6 Apr 2021 10:14:57 +0000

@Apoorv Joshi<mailto:[email-masked]>

Find the attached POD.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, April 6, 2021 1:29 PM
To: Escalations Dxbteam <[email-masked]>
Cc: olm kuwait <[email-masked]>; Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; PRINCE MALIK <[email-masked]>; Reddy Prasad <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Proof of delivery) // 8245469307

External email sender, please take precaution.
Hi Team,

Please assist to get an update on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 4, 2021 1:27:43 PM
Subject: Re: Proof of delivery) // 8245469307

Hi Team,

Kindly provide the proof of delivery for the order id - Order ID: 8245469307 and Tracking  ID : FP0327210002764 as the customer is complainig that he had not received his order.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 2, 2021 3:22:16 PM
Subject: Proof of delivery) // 8245469307

Hi Team,

Problem Statement: What is the issue (Proof of delivery)

Order Date : 26/03/2021

Order ID: 8245469307
Tracking  ID : FP0327210002764
Child Ticket: 2320300

Assistance Required: Need Urgent Delivery

Issue Description: As per tracking details the order is delivered on  28/03/2021 however customer claims that he did not receive the order .
kindly provide us the POD.
Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Manual refund approval -8245469307
From: "Azmathulla Khan Abdul Razack" <[email-masked]>
To: Reddy Prasad <[email-masked]>, olm kuwait <[email-masked]>
Cc: Jessie Caparas <[email-masked]>
Date: Tue, 6 Apr 2021 09:27:29 +0000

Dear Team,

PFA of the POD.

From: Reddy Prasad <[email-masked]>

Sent: 06 April 2021 11:38
To: olm kuwait <[email-masked]>; Azmathulla Khan Abdul Razack <[email-masked]>
Subject: FW: Manual refund approval -8245469307
Importance: High

Dear Azmat

Please check and revert back

Regards

Reddy Prasad

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 10:06 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Maha Idili <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual refund approval -8245469307
Importance: High

@Reddy Prasad<mailto:[email-masked]>

FYI on this.

@Maha Idili<mailto:[email-masked]> go ahead.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 11:06 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Maha Idili <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual refund approval -8245469307

If courier cannot product POD, please penalize them and refund.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 11:05 AM
To: Maha Idili <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual refund approval -8245469307
Importance: High

Hi @Varun Sharma<mailto:[email-masked]>

We need your advise if we can refund this order worth KWD 19.90 (over AED 200)

This is the customer's 2nd order with us.

Customer claims it was not received even after confirming with the delivery team (after checking the POD).

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Maha Idili <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 6, 2021 11:01 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: Manual refund approval -8245469307

External email sender, please take precaution.

Dear Team,

With reference to the subjected order 8245469307  that was created on the Mar 26, 2021.

The customer claims that he didn't receive the order.

As per Hypris the order is delivered with LMG FP0327210002764.

We've been escalating to LMG team and they provide us a pod but the customer insist she didnt recive the order he left behind the door and she asked her neighbors but no one find the order for her ,

The customer keeps calling.

Please provide us with manual refund KWD 19.90 approval to close this compliant.

Noting that the customer have 1  completed orders with us.

Regards,

Maha iidli