Subject: Re: Late Delivery #6266196002
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>
Date: Tue, 6 Apr 2021 01:49:35 -0700 (MST)

Hi Team, 

Please advise on the below, as per Aramex the shipment they received under this order was in damaged condition due to fire. The order is still showing In Transit however, the aramex team has notified us that Credit Notes were issued, not sure to whom the Credit Note was issued but the customer is still chasing for their order. 

Please look into this and advise if we should go ahead with refund. The concept is MAX. 

Thank you for your help! 

Regards, 
Apoorv 

From: "SanadZ" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "MAZIM IBRAHIM" <[email-masked]>, "AbdulrahmanMoha" <[email-masked]>, "Imran Masih" <[email-masked]> 
Sent: Sunday, April 4, 2021 11:07:19 AM 
Subject: RE: Late Delivery #6266196002 

Hello dear, 

This shipment was damaged due to fire and this was communicated to our point of contact from your end, credit notes have been issued as well. 

Thanks, 

Sanad 

From: Seeta Seeta <[email-masked]> 
Sent: Saturday, April 3, 2021 1:51 PM 
To: Sanad Zawaneh <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; MAZIM IBRAHIM <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>; Imran Masih <[email-masked]> 
Subject: Re: Late Delivery #6266196002 
Importance: High 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Sanad, 

With reference to the tracking number 46403615285, the order was shipped from our side on 21/01/21 and till now it's not delivered to the customer. 

Requesting you to kindly check and let us know where is the order now. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "MAZIM IBRAHIM" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 18 March, 2021 13:43:40 
Subject: Re: Late Delivery #6266196002 

Any update 

From: "MAZIM IBRAHIM" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 27 February, 2021 08:04:09 
Subject: Late Delivery #6266196002 

Hi Team, 

Problem Statement: Late Delivery 

Order Date : Jan 21, 2021 

Order ID: 6266196002 

Tracking ID: 46403615285 

Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on 1/21/21 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 

Mazin Bassi