Subject: Re: Refund not processed - 6273951051
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 5 Apr 2021 09:31:50 -0700 (MST)

Hi Team, 

With regards to Order ID 6273951051, the customer has reconfirmed that the has returned the 163167074 - - Lee Cooper Men's Chronograph Black Dial Watch - LC06882.350 as well with the returns, while the refund for this item was cancelled by the WH team. 

We have raised a child ticket 2170551, but the WH team is confirming that they have not received the item (PFA). 

The price of the item is SAR 280.00. 

The customer is with us since Mar' 2019 and have placed multiple orders with us. 

Kindly advise on the refund approval. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, March 28, 2021 3:50:00 PM 
Subject: Refund not processed - 6273951051 

Hi Team, 

With regards to Order ID 6273951051, the customer has reconfirmed that the has returned the 163167074 - - Lee Cooper Men's Chronograph Black Dial Watch - LC06882.350 as well with the returns, while the refund for this item was cancelled by the WH team. 

We have raised a child ticket 2170551, but the WH team is confirming that they have not received the item (PFA). 

The price of the item is SAR 280.00. 

The customer is with us since Mar' 2019 and have placed multiple orders with us. 

Kindly provide the approval for the refund. 

Regards, 
Nikhil.